FAQ

1. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards: Visa, MasterCard, American Express
  • E-wallets: PayPal, Apple Pay, Google Pay
  • Other methods: Shop Pay, Klarna

2. What are the shipping costs and delivery times?

  • Shipping cost: We offer free worldwide shipping on all orders.
  • Delivery time: Depending on your location, shipping usually takes 2 to 7 business days. Please note that delays may occur during holiday seasons.

3. How can I track my order?

Once your order has been shipped, we will send you an email with a tracking number and a tracking link. You can also use our Order Tracking Tool on our website by entering your order number and email address.

4. How can I contact customer support?

If you have any questions or need assistance, please contact us through:

We strive to respond to all inquiries within 24 hours.

5. What is your return and exchange policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange. The item must be in its original condition and packaging. Please contact our support team to start the return process.

6. Do your products come with a warranty?

Yes! All our products come with a 1-year limited warranty covering manufacturing defects. If you experience any issues with your product within this period, please contact us for assistance.

7. Can I modify or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. If your order has not been processed yet, we will be able to make changes or cancel it. However, if the order has already been shipped, we won’t be able to modify it, and you will need to follow our return policy.

8. Do you offer discounts for bulk orders?

Yes, we offer special discounts for bulk purchases. Please contact us at support@smartixthebest.com with your request, and we will provide you with more details.

9. Is my personal information secure when shopping on your website?

We take your privacy and security very seriously. Our website uses SSL encryption to protect your information, and we do not store your credit card details. For more details, please review our Privacy Policy.

10. How can I subscribe to updates and special offers?

You can subscribe to our newsletter by entering your email address in the subscription form at the bottom of our homepage. We’ll keep you updated on new products, special promotions, and exclusive deals.